People with high resilience have excellent communication skills. 
Here is a script for when some one has verbally abuse you:
1) Level One: Ask clarifying questions: “You sound angry. What exactly did I do that you want changed? Will you say that another way?”
2) Level Two: “I value being treated respectfully. I will no longer participate in verbal abuse. Please speak to me calmly.”
3) Level Three (if Step Two did not result in calm): “Stop! I will come back in fifteen minutes when you are calm.” (follow through)
4) Level Four (if Step Three did not result in calm): “Stop! Speak civilly or I will leave.” (follow through)
5) Level Five (if Step Four did not result in calm): “Stop. I do not feel safe in your presence. Goodbye.” (follow through)
Have you ever been verbally abused? What happened? What did you do? What do you wish you had done? What is yet to be resolved?
