People with high resilience have excellent communication skills.
During a break at a recent conference several participants sought guidance. They wanted help with upcoming, necessary and challenging conversations. They were reminded: “You can only do your best with your fifty percent of the conversation. There is no guarantee how the other person is going to respond or react.” Here are some ideas to assist in your next difficult interface:
- Confront privately, congratulate publicly.
- Choose or negotiate a convenient time for those involved.
- Minimize the use of the words “you,” “never,” “always,” and “fault.”
- Listen as much or more than you talk.
(Scripts for Tough Conversations to continue)
