Rebecca Eckler, a reporter with the National Post, sat in on my workshop Gag Your Nagging and wanted more information about my e-book, Gag Your Nagging: Ways to Communicated More Effectively.
During the breaks at a conference, where I was the keynote speaker, several participants sought guidance. They walked away with scripts for upcoming and challenging conversations along with a caveat, You can only do your best with your fifty percent of the conversation. There is no guarantee how the other person is going to respond or react. Hard conversations are hard!
Have you ever been involved in an email message bush fire? It starts with one person feeling hurt, dismissed or angry about an email communication. The recipient then reacts with a one up slamming or defensive message. Electronic communication is ripe for communication that has gone badly, easily, and fast. Just look at Susan and Mary’s interchange: